Frequently Asked Questions

How do I book an appointment?

You can book by messaging me directly with your preferred date, time, location, and the service you would like via email at janelinnails@gmail.com or DM on Instagram @janelinnails.

What areas do you serve?

I primarily serve the Upper East Side. Service areas and travel fees may vary depending on location. A deposit will be required to secure appointments outside the Upper East Side.

How far in advance should I book?

It is recommended to book a week in advance to secure your preferred time.

Can I request custom nail art?

Yes. You can send inspiration photos before your appointment so we can plan the design.

Do you provide gel removal?

Yes, gel removal can be included with your service if needed.

Do you offer dip powder manicures or acrylic nails?

Due to the limitations of mobile services, I currently do not offer dip powder or acrylic.

Please have a small table or clean surface and a comfortable chair available. I will bring all necessary tools and equipment.

Depending on the service and design, appointments typically take between 1-2 hours.

Yes. All tools are cleaned and sanitized between every client to maintain proper hygiene standards.

Please provide at least 24 hours notice if you need to cancel or reschedule. Deposits are non-refundable within this window.

Travel fees may apply depending on your location.

Payment methods can include cash, Zelle, Venmo, or other agreed methods.